How to troubleshoot onboarding

Once you’ve downloaded the app, there’s a slight chance you’ll have an issue onboarding your device. Here are some temporary troubleshooting tips:

  • Please check and make sure Bluetooth is enabled on your mobile device



  • If the app does not recognize which zones are plugged in during onboarding, power cycle your device, then uninstall and reinstall the mobile application.
  • If Bluetooth is enabled on your mobile device and unable to pair after having power cycled, check to confirm that a Lono device isn’t already recognized as paired from a previous attempt in your Bluetooth settings. If it is not, relaunch the app.

And of course, if you’re still having issues with onboarding, please contact us at

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